This was the one of the most valuable and productive sessions I have attended since I came here in 2005.

Bureau of Land Management Manager

The best diversity class I have ever attended, with real life lessons and instructions! 30 years I’ve taken classes; none as great as this one!

U.S. Forest Service Manager

Lillian brought many things to my attention that I hadn't thought of. She showed me how, by looking at things from the customers' point of view, I would change the way I interact with them for the better.

NW Natural employee

Lillian was extremely engaging. She cited excellent examples and gave us practical information. Unlike most presenters, she did not preach from the pulpit. I was really drawn into this class by all of her real-world example, her knowledge on the subject, and by the class interaction she led us through. A great class.

Bonneville Power Administration employee

The China workshop was a really insightful course, led by a great instructor.

Royal Caribbean Cruise Lines employee, Surrey, England

Lillian has delivered several outstanding workshops on cross cultural negotiation to my executive MBA negotiation class. Through a mix of experiential learning and facilitated class discussion, Lillian brings the subject to life and effectively illustrates its nuances. The students value her personal and professional experiences; they find her workshops to be a memorable and important part of their professional education.

Dave Garten, Professor, Oregon Executive MBA

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